Assistant Lettings Manager

Role Overview:

Cobalt are seeking a motivated and experienced Assistant Lettings Manager to join a growing Build to Rent (BTR) team. This is a fantastic opportunity to be part of an exciting sector that focuses on creating high-quality, purpose-built rental communities designed for modern living. As the Assistant Lettings Manager, you will play a pivotal role in overseeing the leasing process, driving occupancy rates, and delivering an exceptional resident experience across our BTR developments.

Working within a customer centric environment, you will support the lettings team in maintaining high occupancy levels, ensuring rental targets are met, and fostering a sense of community within the vibrant BTR schemes across the South.

Key Responsibilities:

• Lead the lettings process for Build to Rent developments, ensuring smooth operations from initial inquiry through to move-in.
• Support the Senior Lettings Manager in implementing lettings strategies tailored to BTR, focusing on customer satisfaction, long-term tenancies, and minimal void periods.
• Conduct property viewings, virtual tours, and community events to engage potential residents and showcase the lifestyle benefits of BTR living.
• Work closely with marketing teams to promote available units, ensuring maximum exposure across online platforms and social media.
• Conduct market research and competitor analysis to ensure rental rates remain competitive within the local BTR market.
• Oversee the lettings team, providing leadership, training, and performance management to maintain high standards.
• Ensure all lettings processes comply with current legislation, including Health & Safety, GDPR, and relevant landlord-tenant laws.
• Collaborate with on-site Resident Services Managers to ensure a seamless resident journey and community engagement initiatives.
• Monitor and report on key performance indicators (KPIs) such as occupancy rates, rental income, and lease renewals.
• Liaise with asset managers and investors to provide updates on leasing performance and recommend strategies to optimize returns.

Desired Skills & Experience:

• Proven experience in a lettings or property management role, preferably within the Build to Rent or residential leasing sectors.
• Strong understanding of the BTR market, including trends in customer expectations, community engagement, and rental pricing.
• Knowledge of relevant legislation, including Housing Acts, Landlord & Tenant Law, and Health & Safety regulations.
• Exceptional leadership skills with experience in managing and developing high-performing teams.
• Excellent customer service and interpersonal skills, with a focus on building long-lasting relationships with residents.
• Strong organizational abilities and experience handling high volumes of administrative tasks efficiently.
• Proficiency in property management software and Microsoft Office applications.
• Results-driven, with a proven track record of meeting and exceeding occupancy and revenue targets.
• A proactive and creative approach to problem-solving and continuous improvement.

Why Join This Team?

• Be part of an innovative and growing Build to Rent sector that focuses on community driven living spaces.
• Work within a supportive team environment with opportunities for professional growth and career progression.
• Help shape vibrant communities where residents feel at home and connected.
• Competitive salary and performance-based bonuses.