Lettings Administrator

An exciting opportunity has arisen for a Leasing Assistant to join a thriving Build to Rent (BTR) development in Ealing. This role will support the Leasing Team, managing enquiries, coordinating viewings, handling applicant vetting, and ensuring a smooth leasing process from enquiry to move-in.

Key Responsibilities:

• Respond to all leasing enquiries promptly and professionally
• Coordinate and schedule viewings, managing diaries for the leasing team
• Meet prospective tenants, conduct tours, and provide property details
• Assist with tenancy progression, including referencing and drafting tenancy agreements
• Maintain accurate records and update systems with lettings and rental data
• Collect and record viewing feedback for analysis and reporting
• Support lease-up logistics, such as furniture deliveries and move-in coordination
• Work collaboratively with the wider on-site team to foster a strong resident community
• Provide first-class customer service to applicants and residents
• Assist with check-ins, check-outs, and property inspections to ensure high standards
• Liaise with tenants, utility providers, and local authorities as needed

Requirements:

• Experience in property, lettings, or a customer-facing role (preferred but not essential)
• Excellent organisational and time-management skills
• Strong communication skills, both verbal and written
• Ability to multitask and work under pressure in a fast-paced environment
• Customer-focused mindset with a proactive and positive attitude
• IT literate with experience using property management systems (desirable)

This is a fantastic opportunity for an enthusiastic and customer-driven professional to join a dynamic team in the growing BTR sector.