Welcome Host - Front of house

Job Type: Part-Time, Monday-Friday, 13:00 - 19:00

About the company:
This company is a growing property investment and development company specialising in commercial real estate. With a portfolio currently valued at £250m, They have ambitious plans to expand to £1bn over the next 5 years, investing in major cities across the UK. Their goal is to build a team of property experts to help manage this expanding portfolio and provide innovative property management, facilities management, and accounting services.

Job Overview:
As the Front of House Staff member, you will be the first point of contact for visitors, clients, and employees. Your main responsibility is to deliver outstanding customer service, ensuring a smooth, welcoming, and professional environment. You will support the daily operations of the facility, playing a key role in maintaining high standards of cleanliness, safety, and hospitality.

Key Responsibilities:

• Customer Service Excellence:
• Greet and assist visitors, clients, and employees with a positive and professional attitude.
• Ensure a consistently welcoming and friendly atmosphere.
• Address inquiries in person, via phone, and email with promptness and courtesy.
• Anticipate and proactively meet guest and client needs.
• Effectively handle and resolve customer complaints or concerns, escalating when necessary.
• Facility Management Support:
• Maintain a clean and professional appearance of the front-of-house area.
• Ensure signage, directories, and information displays are up-to-date.
• Assist with scheduling maintenance and coordinating services with relevant departments.
• Adhere to safety and security protocols, including visitor sign-ins and access control.
• Administrative Duties:
• Manage the reception area, including handling mail, packages, and deliveries.
• Maintain accurate visitor logs and relevant reports.
• Support the coordination of meeting room bookings and refreshments for clients and staff.
• Team Collaboration:
• Collaborate with the facilities team to ensure smooth operations and address on-the-spot issues.
• Assist with special events and tasks to ensure excellent service for clients and visitors.
• Communicate effectively with team members to ensure a seamless experience.
• Health & Safety:
• Follow company health and safety guidelines to maintain a safe environment for all.
• Promptly report maintenance issues or hazards to the Facilities Management team.

Skills and Qualifications:

• Customer Service Excellence: Passionate about providing outstanding service and ensuring customer satisfaction.
• Communication Skills: Strong verbal and written communication skills, with the ability to interact professionally with clients, staff, and visitors.
• Organisational Skills: Ability to prioritize tasks and manage multiple responsibilities while maintaining an organized work environment.
• Attention to Detail: Ensure all areas are kept to a high standard with a keen eye for detail.
• Problem-Solving Abilities: Proactive in identifying and resolving issues efficiently.
• Professionalism: A polished and approachable demeanor, aligned with the company's values.
• Tech Savvy: Comfortable using office equipment (phones, computers, printers) and common software applications (email, scheduling tools).
• Experience: Previous front of house or customer-facing experience is preferred, ideally within a facilities management or corporate environment.
• Open to hospitality backgrounds.
• Looking for someone bubbly, fun and with a warming personaility who enjoys being face to face with people.

Why Join?

• Competitive salary and benefits.
• Opportunities for professional development and growth within the industry.
• A collaborative work environment where your contributions are valued.
• A dynamic and supportive team committed to excellence in service delivery.