Head of Account Management

Company Overview

Cobalt Recruitment is proud to partner with a leading PropTech provider based in London. This innovative company is at the forefront of digital transformation in the property sector, offering cutting-edge software solutions to streamline property management, enhance client engagement, and optimise operational efficiency. They are now seeking a dynamic and experienced Head of Account Management to join their leadership team and drive growth through exceptional client relationships.

Role Responsibilities

• Develop and implement the account management strategy, aligning with business goals to drive revenue growth, retention, and client satisfaction.
• Build, mentor and lead the account management team to deliver exceptional service.
• Serve as the primary point of escalation for key accounts, ensuring client needs are met and relationships are nurtured.
• Build strong relationships with key clients, acting as their advocate within the company.
• Deliver engaging and informative product demonstrations tailored to client needs.
• Educate clients on how additional software can enhance their operations.
• Continuously evaluate and improve customer success workflows, tools and technologies.
• Provide regular reports to the leadership team on customer success performance and insights.

Role Requirements

• Proven track record and experience with Property Management Software - Yardi, MRI, Qube, Tramps.
• Demonstrated success in building and managing high-performing teams.
• Exceptional communication and negotiation skills, with a consultative approach to client engagement.
• Strong commercial acumen, with experience managing budgets and achieving financial targets.
• Ability to work cross-functionally and influence stakeholders at all levels.