Customer Success Manager

Cobalt is once again delighted to be supporting a well-respected Facilities Management and Project Management Software provider. Due to the business's ambitious growth plans over the course of the next 2 years, where they will be partnering with large-scale retailers and government entities, they are looking for an ambitious and adaptable Customer Success Manager to help the business achieve its lofty ambitions.

Role Responsibilities

• Lead workshops, training sessions, and strategy meetings to maximise product adoption.
• Manage outbound updates on product enhancements and industry regulations.
• Analyse customer data to identify trends and upselling opportunities.
• Act as the primary contact, ensuring timely resolution of issues and fostering strong client relationships.
• Drive feature adoption and provide customer feedback to the product team for enhancements.
• Work cross-functionally with support, onboarding, and sales teams to enhance customer experience.

Role Requirements

• 3-5 years in a customer-facing role within SaaS, ideally in Customer Success or Account Management.
• Strong understanding of SaaS products with the ability to simplify complex concepts.
• Experience leveraging data for business decisions and customer insights.
• Excellent presentation and stakeholder management skills.
• Ability to handle multiple projects efficiently in a fast-paced environment.
• Proactive in problem-solving and ensuring customer satisfaction.

If you are interested in this role and would like to hear more then please send a copy of your most up-to-date CV.