Resident Services Associate

Resident Services Associate

Salary: up to £28,000 depending on experience

Location: Botley, Oxfordshire (on site with weekend shift pattern 1 in 2)

Cobalt are currently assisting one of the Build to Rent industry's leading businesses in their search for a front of house hire, for a luxurious Build To Rent development

For this position, the company will ideally want a professional background in either property, student accommodation, hospitality or customer service.

You will be a pivotal member of the site/front of house team, ensuring that residents receive an excellent service, the building is maintained and managed efficiently to the company standard, and the team works as one. This role will report to the Senior Resident Services Manager and provide an exceptional resident experience through delivery of first-class customer service.

Responsibilities

• Provide first class customer service to residents, being the first point of for all residents and visitors

• Quality control of amenity spaces and apartments, ensuring they are well presented at all times.

• Organising and hosting monthly residents events and initiatives, to enhance the community feel of the scheme.

• Engaging with residents and facilitation of any resident-lead events as well as quarterly meet and greets.

• Management of amenity space hiring

• Responding to rental enquiries, scheduling and conducting scheme tours/viewings and agreeing offers

• Ensuring marketing portals remain up to date at all times

• Organising and running tenant services via third parties and in-house

• Ensuring up to date resident communication via various channels including social media

• Seeking special offers and discounts for residents from local businesses

• Creating a community feel through communication, events and innovations

• To act as first point of call for residents to report maintenance issues

• Co-ordinating all contractor appointments, both third party and in-house, including defect warranty repairs, logging issues in order that required service levels are attained

• Organising minor works between tenancies to maintain first class presentation of apartments

• Completing check in and check out reports; determining deposit returns

• Carrying out mid-term inspections

• Arrears chasing and reporting

• Work alongside the Resident Experience Manager to ensure H&S statutory requirements are meet across the development

Requirements

• Strong customer service ethic / background

• Positive, can do attitude

• Common sense approach

• Ability to think on their feet and make considered decisions

• Outgoing, warm and friendly personality

• Organised, meticulous, tenacious

• Excellent written and spoken etiquette

• IT literate and Social media savvy

• Experience in undertaking viewings would be an advantage