Resident Services Manager

Are you an experienced property professional with a passion for delivering exceptional resident experiences? We are seeking a Resident Services Manager to oversee operations at a leading Build to Rent (BTR) development in Manchester. This is an exciting opportunity to lead a dedicated on site team, enhance resident satisfaction, and drive performance within a thriving rental community.

Key Responsibilities

• Lead and manage the on site Resident Services Team, ensuring high-quality customer service and community engagement.

• Act as the first point of contact for residents, handling inquiries, tenancy matters, and resolving complaints efficiently.

• Oversee lettings and tenancy processes, ensuring smooth move-ins, renewals, and resident onboarding.

• Manage the day-to-day operations of the development, including building maintenance, cleaning services, parcel management, and amenity space coordination.

• Organise and execute resident engagement initiatives and events to foster a strong community atmosphere.

• Monitor and ensure compliance with Health & Safety regulations, conducting risk assessments and maintaining high operational standards.

• Work closely with external contractors and service providers, ensuring seamless building management.

• Monitor KPIs and reporting, preparing regular performance updates for senior management.

• Support with budget management, tracking expenditure, and identifying cost-saving opportunities.

• Collaborate with internal teams to enhance service delivery and implement best practices within the development.

What We're Looking For

• Strong experience in residential property management, BTR, or hospitality.

• Proven leadership skills, with experience managing teams and working in a fast-paced environment.

• Excellent customer service and problem-solving abilities, with a proactive approach to resident engagement.

• Knowledge of tenancy and property compliance, including lettings regulations and H&S best practices.

• Strong organisational and communication skills, with the ability to liaise with residents, contractors, and key stakeholders.

• Experience in budget management, reporting, and performance tracking.

• Flexible approach, with availability to work evenings, weekends, or on-call as needed.

This is an exciting opportunity to play a key role in a premium BTR development, where you can shape the resident experience and contribute to a thriving rental community. If you're passionate about customer service, property management, and building vibrant communities, we'd love to hear from you.