Resident Services Manager

The Resident Services Manager (RSM) plays a crucial role in providing outstanding service to both current and prospective residents. This position focuses on delivering a consistently high standard of customer experience, ensuring all statutory Health & Safety requirements are met, and fostering a strong sense of community within the building. Maintaining the safety and security of the development is a top priority, with all issues addressed promptly and professionally to uphold the highest living standards for residents.

Key Responsibilities:

• Engage with residents face-to-face, building strong relationships to create a welcoming and secure living environment.
• Conduct property viewings and guided tours for prospective residents.
• Coordinate maintenance requests, liaising with contractors to ensure timely and efficient repairs.
• Carry out pre-let and routine property inspections to uphold quality standards.
• Oversee building security and manage resident administration in compliance with GDPR.
• Monitor and report on Health & Safety tasks to ensure regulatory compliance.
• Handle administrative duties, including generating reports from internal systems.

This role offers a great opportunity to be at the heart of a thriving residential community while developing your skills in property management.