Resident Services Manager
Meet Our Recruiter
About the Role
Are you an experienced property professional with a passion for delivering exceptional resident experiences? We are seeking a Resident Services Manager to oversee operations at a new Build to Rent (BTR) development in Bristol
This is an exciting opportunity to lead a dedicated on site team, enhance resident satisfaction, and drive performance within a thriving rental community.
Key Responsibilities
Lead and manage the on site Resident Services Team, ensuring high-quality customer service and community engagement.
Act as the first point of contact for residents, handling inquiries, tenancy matters, and resolving complaints efficiently.
Oversee lettings and tenancy processes, ensuring smooth move-ins, renewals, and resident onboarding.
Manage the day-to-day operations of the development, including building maintenance, cleaning services, parcel management, and amenity space coordination.
Organise and execute resident engagement initiatives and events to foster a strong community atmosphere.
Monitor and ensure compliance with Health & Safety regulations, conducting risk assessments and maintaining high operational standards.
Work closely with external contractors and service providers, ensuring seamless building management.
Monitor KPIs and reporting, preparing regular performance updates for senior management.
Support with budget management, tracking expenditure, and identifying cost-saving opportunities.
Collaborate with internal teams to enhance service delivery and implement best practices within the development.
What We're Looking For
Strong experience in residential property management, BTR, or hospitality.
Proven leadership skills, with experience managing teams and working in a fast-paced environment.
Excellent customer service and problem-solving abilities, with a proactive approach to resident engagement.
Knowledge of tenancy and property compliance, including lettings regulations and H&S best practices.
Strong organisational and communication skills, with the ability to liaise with residents, contractors, and key stakeholders.
Experience in budget management, reporting, and performance tracking.
Flexible approach, with availability to work evenings, weekends, or on-call as needed.
This is an exciting opportunity to play a key role in a premium BTR development, where you can shape the resident experience and contribute to a thriving rental community. If you're passionate about customer service, property management, and building vibrant communities, we'd love to hear from you.
