Resident Services Assistant

We are proud to partner with an industry leading developer and operator specializing in community-centric residential properties across the UK. Renowned for innovative, sustainable design and a customer-first ethos, this company delivers vibrant, dynamic spaces where people love to live. With a growing portfolio of properties in the Build-to-Rent sector, this is an exciting time to join a forward-thinking team passionate about redefining modern living.

Key Responsibilities

• Assist the Resident Services Manager in delivering outstanding service to residents and maintaining high standards across the development.
• Facilitate seamless resident experiences from on boarding to move-out, including conducting property tours, managing tenancy processes, and coordinating renewals.
• Liaise with contractors and suppliers to ensure timely and quality maintenance, logging work orders, and following up to completion.
• Oversee property inventories, inspections, and report preparation to maintain compliance and operational efficiency.
• Support planning and execution of engaging community events to foster a vibrant and inclusive atmosphere.
• Manage maintenance requests and respond to resident enquiries, escalating complex issues as necessary.
• Cover key RSM duties during periods of absence, ensuring continuity of service.

Key Skills

• A proactive and personable individual with strong relationship-building skills.
• Excellent organisational abilities with a knack for multitasking in a fast-paced environment.
• Experience in property management, residential leasing, or a customer service-focused role (preferred).
• Confidence in handling administrative tasks, including drafting documents and managing databases.
• Familiarity with health, safety, and building compliance processes.
• A full UK driving license and access to a vehicle (with mileage reimbursement).

Why apply?

• Be part of a people-first organisation committed to sustainability, innovation, and exceptional customer service.
• Access professional growth opportunities in a sector reshaping modern urban living.
• Enjoy a collaborative, supportive work environment where your contributions make a real impact.