Reservations Consultant
Meet Our Recruiter
Eden Kendall
About the Role
Are you an ambitious, customer-focused professional looking to grow your career in the property sector? We're seeking a Reservations Consultant to join a leading Build-to-Rent (BTR) operator, playing a key role in securing new tenants and driving occupancy across a growing portfolio of high-quality rental homes.
About the Company
Our client is a market leading BTR provider, offering high end, professionally managed rental communities designed to enhance modern living. With a commitment to exceptional service, resident well-being, and best-in-class amenities, they are redefining the rental experience across the UK. As they continue to expand, they are looking for dedicated professionals to join their team and contribute to their success.
Key Responsibilities:
- Customer Service & Enquiries: Respond to prospective resident enquiries via phone, email, and in person, ensuring an exceptional customer journey.
- Viewings & Reservations: Manage the full leasing process, from booking and conducting viewings to securing reservations and completing tenancy documentation.
- Occupancy & Revenue Goals: Work proactively to maximise occupancy rates and secure 'off-plan' reservations, minimising void periods.
- Database & Records Management: Maintain up-to-date records of tenant applications, property availability, and customer interactions within the CRM system.
- Collaboration: Work closely with the lettings, marketing, and resident services teams to implement successful leasing strategies.
- Market Insights: Stay informed about competitor offerings and market trends to help refine pricing and positioning strategies.
Ideal Experience:
- Experience in property lettings, reservations, sales, or a customer facing role.
- Strong communication and relationship-building skills, with a customer-first mindset.
- Sales-driven and target-oriented, with a proactive approach to securing tenancies.
- IT proficiency, with experience using property management systems or CRM software.
- Ability to work efficiently in a fast-paced, high-growth environment.
- A full UK driving licence is preferred but not essential.
If you're looking to be part of an industry-leading company that's changing the way people rent, apply now and take your property career to the next level!
