Housing Services Manager

An exciting opportunity has arisen for a Housing Services Manager to join a leading residential property company, managing a high-quality rental community in Bristol. This role is ideal for an experienced housing professional with a strong background in affordable housing, tenancy management, and community engagement.

Key Responsibilities:

• Ensure compliance with housing regulations and policies while delivering excellent services to residents.

• Lead tenancy processes, including property viewings, sign-ups, and onboarding of new residents.

• Oversee income management, tenancy sustainment, and resident engagement initiatives.

• Coordinate maintenance, repairs, and contractor management, ensuring communal spaces are well-maintained.

• Manage tenancy-related issues, including anti-social behaviour and safeguarding concerns.

• Prepare reports and analyse data to monitor performance against KPIs.

• Work closely with local authorities, community partners, and internal teams to enhance service delivery.

What We're Looking For:

• Previous experience in operational housing management within a registered provider or local authority.

• Strong knowledge of social housing legislation and tenancy management.

• Experience working with vulnerable residents and handling complex cases.

• Ability to manage budgets, report on financial performance, and drive operational improvements.

• Exceptional communication and relationship-building skills.

• A proactive and customer-focused approach to housing management.

This is a fantastic opportunity to join a forward-thinking organisation that is making a real impact in the residential sector. If you're passionate about delivering outstanding housing services and building strong communities, we'd love to hear from you.