Head of Lettings

Head of Lettings

Build to Rent

Manchester

Role Overview

We are seeking a proactive and strategic Head of Lettings to lead the lettings function for a growing Build-to-Rent portfolio. The successful candidate will drive occupancy, rental growth, and customer satisfaction while ensuring operational excellence in compliance with all relevant legislation.

This dynamic role offers the opportunity to shape a key business area in a fast-paced, customer-centric environment. If you are driven by delivering results and innovative approaches to residential property management, this could be the next step in your career.

Key Responsibilities

• Lead and manage all lettings operations, from marketing vacant properties to ensuring maximum occupancy and rental growth.
• Collaborate with marketing and resident services teams to enhance property presentations and brand visibility.
• Oversee customer referencing, lease agreements, and renewal processes to optimise rental income and tenant retention.
• Monitor market trends, conduct rental analysis, and implement creative incentive strategies to boost performance.
• Deliver successful property launches and resident engagement events.
• Liaise with maintenance and credit control teams to streamline processes and minimise void periods.
• Develop and implement efficient, tech-driven business solutions.
• Ensure resolution of lettings-related complaints and compliance with company policies.
• Mentor and manage the Lettings Team Leader and oversee performance reporting against KPIs.

Essential Skills and Experience

• Level 3 ARLA Propertymark qualification (essential); IRPM qualification (desirable).
• Comprehensive knowledge of lettings legislation.
• Proven ability to drive sales and exceed performance targets.
• Strong relationship-building, leadership, and communication skills.
• Strategic mindset with commercial awareness and resilience.