Build to Rent - General Manager

General Manager - Build to Rent

Location: Birmingham
Salary: £55,000 + 20% discretionary bonus linked to KPIs
Working Hours: 5 over 7 days, 9am-6pm (flexibility required)

We are seeking an exceptional General Manager to lead the operations of a Build to Rent (BTR) development in Birmingham. This role offers an exciting opportunity to drive operational excellence, enhance resident experience, and manage a high-performing on site team.

Key Responsibilities:

• Leadership & Team Development:
  Oversee the recruitment, induction, and training of on site staff. Coach and mentor the team, fostering career growth and ensuring alignment with company goals. Conduct regular one-to-one meetings and build a cohesive, high performing team.

• Resident Engagement:
  Cultivate a vibrant community through innovative events and communication strategies. Act as the first point of contact for complex resident concerns and maintain high standards of service across the team.

• Leasing & Marketing:
  Collaborate with the Leasing Manager to develop and implement leasing strategies. Provide market insights, conduct appraisals, and support the resident journey from enquiry to move-in. Assist in marketing and social media activities to attract and retain residents.

• Financial Management:
  Manage budgets and control expenditure, ensuring all financial procedures are adhered to. Oversee invoicing, address bad debt cases, and identify opportunities for cost-saving and additional income streams.

• Property Management:
  Conduct regular building inspections, ensuring all maintenance issues are resolved promptly. Collaborate with the Facilities Manager on PPM contracts and compliance measures. Lead on legal actions, insurance claims, and health and safety compliance.

• Customer Service Excellence:
  Drive a resident-first approach across all services, ensuring KPIs are met. Continuously improve standards and oversee the delivery of a market-leading resident experience.

What We're Looking For:

• Proven experience managing residential developments to exceptional standards.
• Strong customer service background and a proactive, can-do attitude.
• Leadership experience managing teams of six or more.
• Financial acumen with budget management and cost control expertise.
• In-depth understanding of health and safety compliance and building management.
• Organised, meticulous, and able to handle complex challenges with confidence.
• Desirable qualifications: ARLA and IOSH.

Apply today for a confidential conversation about this exciting role!