Leasing Coordinator/Move in Coordinator

Leasing Coordinator/ Move in Coordinator - 6 month Fixed Term Contract

Salary: up to £27,000

Location: Milton Keynes (site based)

Cobalt are currently assisting one of the Build to Rent industry's leading businesses in their search for a Leasing Coordinator/ Move in Coordinator for a 6 month contract

For this position, the company are looking for someone who has strong customer service in retail, hospitality or property with the ability to think on their feet and make considered decisions

You will be a pivotal member of the site/front of house team, ensuring that residents receive an excellent service, the building is maintained and managed efficiently to the company standard, and the team works as one. This role will ensure that all residents have a smooth and efficient moving in experience.

Responsibilities

• Makes introductory calls to future residents.

• Provides comprehensive move-in orientations to amenity spaces, the apartment particulars, the building, and the neighbourhood.

• Ensures all apartment inventories are completed prior to resident move in and that the home meets standards.

• Co-ordinates move in's to ensure there are no delays due to lack of lift availability, drop of bays space etc

• Visits all resident move-ins within 48 hours of move-ins to assure quality control.

• Receives large deliveries for residents by allowing access to resident apartments, when practical.

• Coordinates all utilities sign-ups for residents.

• Handles any difficulties that residents experience with utilities and approved related vendors.

• Delivers move-in welcome gifts prior to resident possession dates.

• Coordinates move-ins with the leasing staff to assure a coordinated and smooth transition.

• Facilitates the handling of problems that residents have with their apartments with the Resident Manager / Maintenance Operative / Developer. Keeps the General Manager informed of situations.

• Special projects, as assigned.

• Ensure Inventories of all apartments are completed prior to resident move in.

• Assists with the creation of content for the developments Social Media channels.

• Follow-up of resident requests to ensure that residents work has been completed and that residents are satisfied with the results.

• Acts as an intermediary to assess how resident service requests can be streamlined efficiently.

• Places follow-up phone calls to residents within one week after they move-in to ensure that residents are satisfied, and follow-up on any comments.

• Assists in the creation and implementation of social activities or other events to enhance the resident's appreciation of the building as a home.

• Informs the Resident Services Manager of any resident concerns or occurrences in the building that are not standard.

Requirements

• Strong customer service ethic / background

• Proven experience in residential management, including organizing and problem-solving

• Positive, can do attitude

• Common sense approach

• Ability to think on their feet and make considered decisions

• Outgoing, warm and friendly personality

• Organised, meticulous, tenacious

• Excellent written and spoken etiquette

• IT literate and Social media savvy

• Experience in undertaking viewings would be an advantage

This is an excellent opportunity to cement yourself within a market leading company in the build-to-rent industry. If you have relevant experience and you are looking to progress your career within property, then apply now online or contact ekendall@cobaltrecruitment.com for more information.

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