Customer Service Associate

Customer Service Advisor - Residential

Location: Bermondsey, London
Salary: Up to £27,500
Reports to: Residence Manager
Hours: Full-time/Part-time

About the Company

A leading PBSA (Purpose Built Student Accommodation) provider in London, dedicated to offering high-quality, inclusive living solutions for students, focusing on exceptional customer service.

Key Responsibilities

• Customer Service

• Be the first point of contact for students

• Build relationships and understand student needs

• Respond to enquiries via email, phone, face-to-face, and apps

• Support students and direct them to relevant wellbeing services

• Address and resolve student requests and complaints

• Sales and Marketing

• Manage sales pipeline from initial contact to check-in

• Customize booking approaches and follow up on leads

• Maintain records using Hubspot

• Conduct property tours and assist in promotional events

• Create content for social media and prepare tenant documentation

• Administration

• Handle general administrative tasks (phones, emails, filing)

• Liaise with partners and stakeholders

• Ensure high property presentation standards

• Manage debt and tenancy processes

• Safety and Compliance

• Conduct property inspections

• Prioritize maintenance requests

• Ensure compliance with building codes and health regulations

Key Skills and Capabilities

• Quick problem-solving and creative thinking

• Strong sales conversion focus

• Dynamic and confident in supporting students

• Passionate about meeting service standards

• Excellent time management and multitasking

• Strong communication skills in English (written and oral)

• Basic computer literacy (Microsoft Office)

Experience and Knowledge

Essential:

• Customer-facing or administrative experience

• Teamworking and customer service skills

• Proactive with strong problem-solving abilities

• Highly organized and adaptable

Desirable:

• Experience in student accommodation

• Experience working independently

• Intermediate MS Office and CRM software skills

This job description outlines key responsibilities and requirements but is not exhaustive. Flexibility in work hours may be required. If you're interested please apply or send your CV across to Jlawrence@Cobaltrecruitment.com