Are you a strategic leader with a passion for delivering exceptional Soft FM services? Join a leading Managing Agent overseeing one of London's most prestigious mixed-use developments.

The Role:
As the Senior Operations Manager, you will be pivotal in spearheading the Soft Facilities Management (FM) strategy across this iconic site. With a focus on excellence, you'll lead large-scale teams, managing service partners to ensure the seamless delivery of world-class standards.

Key Responsibilities:

Oversee the full spectrum of Soft FM services, driving operational excellence.
Manage and inspire service partners, fostering collaboration and accountability.
Ensure compliance with health, safety, and environmental regulations across the site.
Implement innovative solutions to enhance customer experience and operational efficiency.
Collaborate with stakeholders to align services with the overall vision of the development.
Monitor budgets, KPIs, and performance metrics, ensuring financial and operational targets are met.

About You:

Proven experience in managing Soft FM services within a mixed-use, high-profile environment.
Exceptional leadership skills, with the ability to inspire and manage large teams effectively.
Strong stakeholder management and relationship-building abilities.
A solutions-driven mindset, capable of driving innovation and continuous improvement.
A track record of delivering exceptional customer service within a dynamic, fast-paced setting.

Why Join?