Residential Manager - Service Charge Specialist

Residential Manager - Service Charge Specialist

Employment Type: Full-time
Contract Type: Permanent
Reporting Line: Director of Residential
Salary: £50,000 per annum
Hours: 36.25 per week, Monday to Friday

Cobalt have partnered with a market leading landed estate in central london in order to assist with their search for a Residential Manager (Service Charge specialist) due to an expansion within the team.

Role Overview:

• Manage the residential service charge portfolio (internal and external properties).

• Assist with budgets and oversee S.20 works with surveyors and managing agents.

• Resolve arrears/disputes, progress insurance claims and licenses.

• Proactively communicate with residents in a professional manner.

• Manage external managing agents with compliance team support for H&S.

Responsibilities:

• Manage service charge buildings and residents in line with RICS Code of Practice.

• Prepare and approve service charge budgets with accountants, ensure year-end accounts compliance.

• Oversee disputes, insurance claims, arrears, licenses, and work with solicitors as needed.

• Ensure high performance from external managing agents through meetings and inspections.

• Collaborate with surveyors for S.20 works, ensuring excellent customer service.

• Lead on service charge buildings returning to direct management.

• Assist the Director with various property management tasks.

Person Specification:

Essential:

• RICS or IRPM qualified

• Understanding of Commonhold and Leasehold Reform Act 2002

• Knowledge of long leases, tenant/landlord covenants, and service charge obligations

• Experience in block/property management, including service charge budgets, Section 20 notices, and dispute resolution

• Excellent communication, multitasking, attention to detail, and time management skills

Desirable:

• Knowledge of Landlord and tenant legislation, building operations, and safety acts

• Experience with both new build and Grade II listed properties

• Experience working with solicitors on disputes

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This role is key to ensuring their residential properties are managed to the highest standards, supporting our mission to maintain a high-quality service across prime London (Marylebone and London's West End).

If you are interested in joining a business that put their employee's first, please apply below or send your CV to Jlawrence@Cobaltrecruitment.com