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Location:
City of London, London
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Sector:
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Job type:
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Salary:
£42,000 - £47,000 per annum
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Job ref:
JN -072024-82151_1719994005
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Published:
03 July 2024
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Expiry date:
01 September 2024
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Start date:
ASAP
Job Title: Resident Services Manager (Dual Site)
Location: North/East London
Salary: Up to £47,000 per annum
About the Company: A leading Build to Rent provider in North and East London, committed to creating vibrant, sustainable communities and delivering exceptional service.
Position Overview: The company is seeking an experienced Resident Services Manager to oversee two key sites in North and East London. This role involves managing a team of up to 10 individuals, including maintenance professionals, resident service supervisors, and resident service assistants. The ideal candidate will have strong leadership skills and a health and safety qualification, ensuring residents enjoy a safe, well-maintained environment.
Key Responsibilities:
Team Leadership:
Manage and inspire a team of up to 10 staff.
Provide guidance, support, and development opportunities.
Conduct performance reviews and implement improvement plans.
Resident Services:
Oversee high-quality resident services.
Resolve resident queries and concerns promptly.
Coordinate resident events and community activities.
Property Maintenance:
Ensure both sites are maintained to high standards.
Schedule and oversee repairs and improvements.
Implement preventative maintenance programs.
Health and Safety:
Ensure compliance with health and safety regulations.
Conduct safety audits and risk assessments.
Promote a culture of safety among staff and residents.
Operational Excellence:
Manage budgets and resources effectively.
Develop and implement operational policies and procedures.
Monitor key performance indicators for continuous improvement.
Requirements:
Proven experience in a similar role within property management or hospitality.
Strong leadership skills with the ability to motivate a diverse team.
Excellent communication and interpersonal skills.
Health and safety qualification (e.g., NEBOSH, IOSH).
Strong organizational and problem-solving abilities.
Ability to manage multiple priorities.
Benefits:
Competitive salary up to £47,000 per annum.
Opportunity to work with a leading Build to Rent provider.
Professional development and career growth opportunities.
Supportive and collaborative work environment.
Comprehensive benefits package.
If you're interested please apply or send a CV directly to Jlawrence@Cobaltrecruitment.com
Join a company that creates communities where residents love to live!
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